Sayako Seto is a Principal in Oliver Wyman Labs focusing on financial services and digital strategy acceleration. In the past, she has also worked with Oliver Wyman’s Retail and Business Banking practice on mortgage operations and strategy as well as risk management and stress testing for clients across North America and the Caribbean. Sayako is passionate about bringing the latest in analytics and technology applications to facilitate and advance product development and strategy, and to optimize customer experiences.

Since joining Oliver Wyman Labs, Sayako has worked on a number of engagements for financial services clients in North America, including the development of management data and analytics dashboards, the pilot of an innovation incubation hub, and conversational AI product development.

Outside of life in OW Labs, Sayako enjoys skiing in the winter and touring museums and wineries in the summer. A New York City transplant, she also enjoys exploring new restaurants and food trucks in the city.

Sayako holds a BA magna cum laude in Economics from Cornell University and an MBA in Strategic Management and Marketing from the Wharton School at the University of Pennsylvania.